Comments & Complaints
The Orchard Practice aims to provide an accessible and efficient service. Your comments and suggestions are welcome. If you have a complaint or concern, please contact the Practice Manager Wendy Chambers.
You will receive and acknowledgement of your complaint within three working days and a written response within twenty five working days of making your complaint.
NHS Complaints Advocacy Service
If you feel that you need support to raise your concern or complaint with us, you can contact VoiceAbility’s NHS Complaints Advocacy Service. They can provide independent, free and confidential information and support to people wishing to make a complaint about the NHS. You can contact them on 0300 330 5454, via email at firstname.lastname@example.org or visit their website at www.nhscomplaintsadvocacy.org.”
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.