The Orchard Medical PracticeHillingdon PCTHESA Primary Care Centre52 Station RoadHayes, UB3 4DDTel: 01895 760 560
Citizens Advice Bureau
Hillingdon Law Centre
There are 2 male and 1 female Doctors at the Practice. All of our nurses have had special training and can also diagnose, manage, treat and prescribe for many conditions. These include acute (short term) and Chronic (long term) conditions. The reception staff will help you make appointments and determine who you should see.
You will always have a choice who you see.
PLEASE ALWAYS LET US KNOW IF YOU CANNOT MAKE AN APPOINTMENT - MANY APPOINTMENTS ARE WASTED BECAUSE PATIENTS FAIL TO ATTEND WITHOUT LETTING US KNOW.
You can contact reception if you need to speak with a health professional on the phone. Calls are usually taken by the doctor between 12.00pm - 12.30pm or 5.30pm - 6.00pm and nurses can usually take calls between 5.30pm - 6.00pm
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Please remember to cancel your appointment if you no longer need it. There are over 20 appointments a week where patients failed to attend.
Copyright 2006 - 2018 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's